{"id":20505,"date":"2020-10-26T11:29:01","date_gmt":"2020-10-26T10:29:01","guid":{"rendered":"https:\/\/www.manutan.fr\/blog\/?p=20505"},"modified":"2023-01-03T17:08:40","modified_gmt":"2023-01-03T16:08:40","slug":"les-soft-skills-et-le-lean","status":"publish","type":"post","link":"https:\/\/www.manutan.fr\/blog\/methode-travail\/les-soft-skills-et-le-lean\/","title":{"rendered":"Les Soft Skills \u00e0 l\u2019heure du Lean"},"content":{"rendered":"

Pour \u00eatre efficient, le Lean Management s\u2019appuie sur des indicateurs capables d\u2019\u00e9valuer pr\u00e9cis\u00e9ment la performance. Toutefois, ces performances sont aussi le fait d\u2019individus, dot\u00e9s de comp\u00e9tences propres. Dans un contexte d\u2019automatisation croissante, les Soft Skills, autrement dit les comp\u00e9tences comportementales difficilement quantifiables, sont appel\u00e9es \u00e0 prendre toujours plus d\u2019importance.<\/p>\n

En effet, contre toute attente, et malgr\u00e9 les inqui\u00e9tudes l\u00e9gitimes qu\u2019elle g\u00e9n\u00e8re, l\u2019automatisation tend paradoxalement \u00e0 mettre les qualit\u00e9s humaines au centre des organisations. Les Softs Skills reposent avant tout sur la capacit\u00e9 \u00e0 comprendre et interagir positivement avec son environnement professionnel. D\u00e8s lors que celui-ci se transforme, ces comp\u00e9tences sont donc plus que jamais valoris\u00e9es. Puisque l\u2019automatisation s\u2019applique \u00e0 un nombre toujours croissant de t\u00e2ches, les entreprises ne peuvent plus baser leur avantage concurrentiel sur leur seule capacit\u00e9 \u00e0 effectuer correctement les t\u00e2ches en question. Leur v\u00e9ritable richesse viendra des femmes et des hommes qui constitueront leurs \u00e9quipes, et qui se montreront capables d\u2019anticiper les demandes de leurs clients pour proposer des services et des produits en ad\u00e9quation avec leurs attentes.<\/p>\n

Les Soft Skills, entre IA et automatisation<\/strong><\/h2>\n

Dans son fameux rapport consacr\u00e9 \u00e0 l\u2019intelligence artificielle le math\u00e9maticien C\u00e9dric Villani le confirme\u00a0:\u00a0\u00ab\u00a0pour assurer la compl\u00e9mentarit\u00e9 de l\u2019humain avec l\u2019intelligence artificielle, ce sont les comp\u00e9tences sociales et relationnelles, et les comp\u00e9tences cr\u00e9atives qui doivent \u00eatre d\u00e9velopp\u00e9es<\/em>\u00a0\u00bb [1]<\/a>.<\/p>\n

Force est de constater que les technologies num\u00e9riques favorisent l\u2019obsolescence rapide d\u2019un certains nombres de comp\u00e9tences techniques. Une statistique illustre bien cette tendance de fond\u00a0: selon l\u2019OCDE, dans les ann\u00e9es 70, une comp\u00e9tence technique restait valable 20 ans\u00a0; aujourd\u2019hui, elle peut devenir obsol\u00e8te en l\u2019espace\u2026d\u2019un an\u00a0! A contrario<\/em>, \u00e0 mesure que le monde du travail devient un espace d\u2019\u00e9changes et de rencontres entre individus plut\u00f4t qu\u2019un simple lieu de production, les Softs Skills ne risquent pas de souffrir d\u2019un risque de p\u00e9remption. Elles seront l\u2019\u00e9l\u00e9ment moteur au bon de fonctionnement et au succ\u00e8s des entreprises.<\/p>\n

La Covid-19 et la massification du t\u00e9l\u00e9travail ne font qu\u2019en acc\u00e9l\u00e9rer l\u2019\u00e9volution, puisque chacun aujourd\u2019hui est appel\u00e9 \u00e0 changer ses habitudes de travail et \u00e0 r\u00e9inventer son quotidien. A cet \u00e9gard, et pour r\u00e9pondre aux enjeux d\u2019un monde du travail plus que jamais en mutation, la capacit\u00e9 \u00e0 travailler son employabilit\u00e9 \u00e0 travers une posture de formation en continue est sans doute le savoir-\u00eatre appel\u00e9 \u00e0 faire aujourd\u2019hui toute la diff\u00e9rence. Il est parfaitement align\u00e9 avec l\u2019approche Lean des organisations, qui vise elle aussi l\u2019am\u00e9lioration permanente.<\/p>\n

5 softs skills incontournables<\/strong><\/h2>\n

Chaque ann\u00e9e, le r\u00e9seau social professionnel LinkedIn \u00e9tablit le TOP 5 des softs skills \u00e0 cultiver<\/a>[2]<\/a>. Depuis 2019, celles-ci font preuve d\u2019une ind\u00e9niable constance\u00a0:<\/p>\n

    \n
  1. \n

    La cr\u00e9ativit\u00e9<\/strong><\/h3>\n<\/li>\n<\/ol>\n

    La cr\u00e9ativit\u00e9 repose avant tout sur la capacit\u00e9 \u00e0 penser diff\u00e9remment. C\u2019est la condition pour proposer des produits innovants capables de se d\u00e9marquer dans un march\u00e9 ultra-concurrentiel et parfois trop standardis\u00e9, mais aussi pour trouver des m\u00e9thodes de travail plus efficientes.<\/p>\n

      \n
    1. \n

      La force de conviction<\/strong><\/h3>\n<\/li>\n<\/ol>\n

      Convaincre de mani\u00e8re argument\u00e9e suppose de savoir v\u00e9hiculer ses id\u00e9es clairement et rapidement. Cela implique des qualit\u00e9s d\u2019empathie et d\u2019intelligence relationnelle pour se mettre \u00e0 la place de l\u2019autre, comprendre ses r\u00e9ticences et adapter son mode de communication \u00e0 son environnement de travail.<\/p>\n

        \n
      1. \n

        L\u2019esprit collaboratif<\/strong><\/h3>\n<\/li>\n<\/ol>\n

        Savoir collaborer efficacement en pr\u00e9sentiel ou \u00e0 distance, cr\u00e9er des relations de confiance pour un travail d\u2019\u00e9quipe efficace, reconna\u00eetre la compl\u00e9mentarit\u00e9 des comp\u00e9tences des uns et des autres, sont \u00e9videmment des qualit\u00e9s professionnelles incontournables \u00e0 l\u2019heure du t\u00e9l\u00e9travail, du flex office et du travail en horaires d\u00e9cal\u00e9s.<\/p>\n

          \n
        1. \n

          L\u2019adaptabilit\u00e9<\/strong><\/h3>\n<\/li>\n<\/ol>\n

          L\u2019adaptabilit\u00e9 repose en premier lieu sur la capacit\u00e9 \u00e0 penser de mani\u00e8re positive et \u00e0 cultiver son ouverture d\u2019esprit. Des qualit\u00e9s plus que jamais valoris\u00e9es face aux \u00e9volutions en cours.<\/p>\n

            \n
          1. \n

            L\u2019intelligence \u00e9motionnelle<\/strong><\/h3>\n<\/li>\n<\/ol>\n

            Nos \u00e9motions ont un effet sur notre entourage. Mal g\u00e9r\u00e9es, elles peuvent \u00eatre d\u00e9l\u00e9t\u00e8res pour la dynamique de groupe. Cela ne signifie pas qu\u2019il faille les taire, bien au contraire. Exprimer ses \u00e9motions, et se mettre \u00e0 l\u2019\u00e9coute de celles des autres, c\u2019est avant tout se montrer humain, c\u2019est cr\u00e9er l\u00e0 encore de la confiance et de l\u2019empathie. En un mot, les \u00e9motions sont le v\u00e9ritable ciment d\u2019une \u00e9quipe. Encore faut-il apprendre \u00e0 les exprimer \u00e0 bon escient, en fonction des circonstances.<\/p>\n

            [1]<\/a> Donner du sens \u00e0 l\u2019intelligence artificielle, pour une strat\u00e9gie nationale et europ\u00e9enne, <\/em>C\u00e9dric Villani, 2018<\/p>\n

            Retrouvez toute la s\u00e9lection pour Bien-travailler :<\/p>\n

            \"\"<\/a><\/p>\n

            <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

            Pour \u00eatre efficient, le Lean Management s\u2019appuie sur des indicateurs capables d\u2019\u00e9valuer pr\u00e9cis\u00e9ment la performance. Toutefois, ces performances sont aussi […]<\/p>\n","protected":false},"author":63,"featured_media":32639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1820],"tags":[],"acf":[],"yoast_head":"\nLes Soft Skills \u00e0 l\u2019heure du Lean - Manutan blog<\/title>\n<meta name=\"description\" content=\"Lean Management et Soft Skills sont indissociables. 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