{"id":8203,"date":"2014-06-10T00:00:00","date_gmt":"2014-06-09T22:00:00","guid":{"rendered":"https:\/\/www.manutan.fr\/blog\/general\/solidarite-reflexe-gagnant\/"},"modified":"2019-05-15T15:56:41","modified_gmt":"2019-05-15T13:56:41","slug":"solidarite-reflexe-gagnant","status":"publish","type":"post","link":"https:\/\/www.manutan.fr\/blog\/methode-travail\/solidarite-reflexe-gagnant\/","title":{"rendered":"Solidarit\u00e9 : le r\u00e9flexe gagnant !"},"content":{"rendered":"<h2>Quelle est votre mission chez Manutan ?<\/h2>\n<p>Nous pilotons les accords de nos clients, c\u2019est \u00e0 dire que nous r\u00e9pondons \u00e0 leurs appels d\u2019offres et leurs besoins de mani\u00e8re efficiente afin de tisser des relations sinc\u00e8re et fid\u00e8les sur le long terme. Nous sommes des hommes de terrain et nous travaillons syst\u00e9matiquement avec l\u2019ensemble des services de l\u2019entreprise. L\u2019esprit d\u2019\u00e9quipe, vous connaissez\u2026<\/p>\n<p><strong>Sofian :<\/strong> Oui, effectivement ! Je vais vous raconter une anecdote \u00e0 ce sujet. Nous avons r\u00e9cemment rencontr\u00e9 une difficult\u00e9 sur un dossier client. En effet, l\u2019engagement que nous avions pris en termes de livraison ne pouvait finalement pas \u00eatre tenu par nos \u00e9quipes.<\/p>\n<p><strong>Nicolas :<\/strong> Le probl\u00e8me, c\u2019est qu\u2019il s\u2019agissait de 40 armoires qui devaient imp\u00e9rativement \u00eatre install\u00e9es dans un centre de production, dans le cadre de son inauguration le lendemain par la Direction de l\u2019entreprise cliente !<\/p>\n\n<h2>Qu\u2019avez-vous fait ?<\/h2>\n<p><strong>Sofian :<\/strong> Chez Manutan, nous avons le sens de l\u2019esprit d\u2019\u00e9quipe et de la coh\u00e9sion. Alors, nous avons propos\u00e9 de prendre en main cette op\u00e9ration. Nous nous sommes donn\u00e9 rendez-vous le matin chez la cliente avant que le camion d\u00e9p\u00each\u00e9 de mani\u00e8re tr\u00e8s r\u00e9active par nos coll\u00e8gues du service Transport n\u2019arrive. A partir de ce moment-l\u00e0, tout s\u2019est pass\u00e9 tr\u00e8s vite : reconnaissance des lieux et compr\u00e9hension de la configuration attendue. A l\u2019arriv\u00e9e du camion, les r\u00f4les \u00e9taient distribu\u00e9s et chacun d\u2019entre nous connaissait la t\u00e2che qui lui \u00e9tait confi\u00e9e : d\u00e9chargement, d\u00e9ballage,<br \/>\nconvoyage, mise en place, \u00e9vacuation des d\u00e9chets\u2026 Notre d\u00e9marche a \u00e9t\u00e9 spontan\u00e9e, non r\u00e9fl\u00e9chie\u2026 Il fallait \u00e0 la fois rendre service \u00e0 un coll\u00e8gue, \u00e0 un client\u00a0 et nous avons fonc\u00e9.<\/p>\n<p><strong>Nicolas :<\/strong> Jouer collectif, ne rien l\u00e2cher, satisfaire co\u00fbte que co\u00fbte le client, se donner les moyens de tenir ses engagements, c\u2019est \u00e7a Manutan!<\/p>\n\n<h2>Est-ce que ce type d\u2019intervention a eu des r\u00e9percussions aupr\u00e8s des collaborateurs ?<\/h2>\n<p><strong><br \/>\nSofian :<\/strong> Oui, \u00e9tonnamment, l\u2019\u00ab \u00e9v\u00e9nement \u00bb a \u00e9t\u00e9 fortement relay\u00e9 en interne et a suscit\u00e9 de nombreuses r\u00e9actions et t\u00e9moignages positifs ! Ce sont des actions comme \u00e7a qui nous permettent de d\u00e9velopper notre esprit d\u2019\u00e9quipe.<\/p>\n<p><strong>Nicolas :<\/strong> C\u2019est ce qui est important au quotidien, pouvoir compter sur l\u2019autre. Dans ma fonction de commercial, j\u2019ai toujours besoin des autres pour r\u00e9ussir mes objectifs. Nous travaillons en mode transverse et nous sommes amen\u00e9s \u00e0 \u00e9changer et \u00e0mener des projets en commun.<\/p>\n<h2><em><strong>Jouer collectif, un succ\u00e8s assur\u00e9 ?<br \/>\n<\/strong><\/em><\/h2>\n<p><strong>Sofian :<\/strong> Pour sortir un peu du contexte, nous sommes confront\u00e9s en tant que commerciaux \u00e0 la gestion d\u2019appels d\u2019offres. Il s\u2019agit de mobiliser une partie de l\u2019entreprise pour faire des propositions commerciales pertinentes ; et dans ce genre d\u2019exercice, on peut gagner mais aussi perdre.<\/p>\n<p><strong>Nicolas :<\/strong> Dans les d\u00e9faites, on assume ensemble ! Quand cela nous arrive, on d\u00e9briefe avec les \u00e9quipes, on essaye de grandir, de comprendre. On \u00e9change dans un esprit positif, sans rejeter la faute sur l\u2019individu. C\u2019est de nos erreurs que l\u2019on apprend le plus.<\/p>\n<p><strong>Sofian :<\/strong> La victoire, on ne l\u2019obtient jamais seul ! Et au contraire, lorsque nous gagnons, je remercie syst\u00e9matiquement toutes les personnes ayant contribu\u00e9 au projet. Chez Manutan, la victoire est toujours collective.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-807\" src=\"https:\/\/www.manutan.fr\/blog\/wp-content\/uploads\/sites\/14\/2014\/06\/17-copy.jpg\" alt=\"17 copy\" width=\"840\" height=\"550\" \/><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Quelle est votre mission chez Manutan ? Nous pilotons les accords de nos clients, c\u2019est \u00e0 dire que nous r\u00e9pondons [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":8204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1820],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Solidarit\u00e9 : le r\u00e9flexe gagnant ! - Manutan blog<\/title>\n<meta name=\"description\" content=\"Les avantages du travail collectif.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.manutan.fr\/blog\/methode-travail\/solidarite-reflexe-gagnant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solidarit\u00e9 : le r\u00e9flexe gagnant ! 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